REFUND POLICY/GUARANTEE
Last updated March 6th, 2024
Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may request a refund for services not yet provided pursuant to the policy below, for either a refund or store credit.
RETURNS:
All payments are final unless classes are canceled by Foundation For A Safer NY.
Students must provide at least 48 (Forty-Eight) hours notice if a student is unable to join a class. This will make the course payment eligible to be used for a future class date, or other training.
You may use the contact us portal available here.
Refund & Exchange Eligibility
Customers are required to remain responsive throughout the resolution process for any refund or exchange requests. If a customer fails to respond to our communications (emails, phone calls, or other methods of contact) for a period of two (2) consecutive months, the request will be considered abandoned, and the case will be closed.
Due to the fact that our team is required to create files, process applications, or organize classes as part of our services, we cannot provide refunds, exchanges or future credits after this period of non-responsiveness. The resources and time allocated to your request prevent us from issuing any compensation once the work has been initiated.
EXCEPTIONS:
If Foundation For A Safer NY has to cancel a class for any reason, we will inform the participants as soon as possible, and offer to either refund their payment in full or reschedule for another date.
If you currently are engaged in a training session, and are unable to make a second day, or need to leave early. At the discretion of the instructor, we may allow you to make up the training session at the next available group session. Alternatively, for a private session, we may reschedule for a day that works for the instructor.
We at Foundation For A Safer NY strive to provide a safe and respectful learning environment for all participants in our firearms instructional courses.
We reserve the right to ask any participant to leave the course if they engage in behavior that is disruptive, unsafe, or inappropriate.
Examples of such behavior include but are not limited to:
Disregarding safety protocols.
Harassment or intimidation of instructors or fellow participants.
Engaging in any form of discriminatory or offensive language or actions.
Participants asked to leave due to inappropriate behavior will not be eligible for a refund.
PLEASE NOTE:
Sale items are FINAL SALE and cannot be returned.
A 10% service fee will be charged for all returns.
Satisfaction Guarantee
Guarantee requires the applicant to make full and truthful disclosure and have no arrest or mental health history. Applicant is required to provide all necessary information and documentation to properly complete the licensing application package. Failure of applicant to comply with these requirements or those of the licensing authority renders this guarantee null and void. Other conditions apply, ask for details. Refund guarantee applies only to the fee paid to Foundation For A Safer NY LLC and does not apply to fee paid to the licensing authority.
Law Practice
While we are a professional consulting firm providing expert information and guidance in our field, we are not a law firm and do not offer legal advice. Any information or recommendations we provide are for general informational purposes only and should not be interpreted as legal advice. For legal matters, we can recommend a licensed attorney who can provide advice tailored to your specific situation.
Policy Amendments:
We reserve the right to amend this return policy at any time.
By purchasing any services, participants acknowledge and agree to abide by the terms of this return policy.
If you have any questions or concerns regarding our return policy, please don't hesitate to contact us.